Power Outage and Safety Information

Power Outage Contact and Related Safety Information

Power outages should be anticipated, especially where heavier ice accumulations occur.

  • Regardless of your location, follow this three-step process whenever you see ANY downed line:
    1. Assume that ANY downed line is a power line. 
    2. Assume that ANY downed line is live (i.e., electrified).  STAY AWAY from it.  Tell others to do the same.
    3. Report the downed line to emergency services.  Call your power provider, or 911, or your local emergency telephone number.  Tell these emergency personnel the location of the downed line.  Never assume that someone else has called.  Assuming that someone else has called can delay response time and your power restoration.
  • To report power outages (if Alliant Energy, ComEd-Exelon Energy or Mid American Energy is your power provider):
    • Alliant Energy:  877-740-5050
    • ComEd-Exelon Energy:  800-EDISON-1 (800-334-7661)
    • Mid American Energy:  800-799-4443
    • Iowa Rural Electric Cooperatives: 800-728-1242

        For power emergencies (if Alliant Energy, ComEd-Exelon Energy or Mid American Energy is your power provider):

    • Alliant Energy:  800-ALLIANT (800-255-4268)
    • ComEd-Exelon Energy:  800-EDISON-1 (800-334-7661)
    • Mid American Energy:  800-I ASK MEC (888-427-5632)


Fires and Carbon Monoxide Poisoning During Power Outages:  Serious Hazards

Fires and carbon monoxide poisoning are serious hazards during power outages.  The greatest hazards occur when people misuse generators or portable heating devices once the main power is lost.  Proper ventilation is a must to reduce the risk of carbon monoxide poisoning.  Carbon monoxide from a generator is deadly and can kill you in minutes.




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