Customer Service Workshop Findings

On November 6th, 8th, 13th and 15th, 2007 the National Weather Service in Paducah, KY hosted their first ever Customer Service Workshops in four different states. This workshop was an unprecedented event, which gave our customers the best opportunity to learn more about the different weather and water products and services from the National Weather Service.  The attendees of the workshops were asked to fill out a number of detailed feedback forms regarding our products and services. With over 200 people attending all the workshops, we had plenty of feedback to analyze. The following pdf file is the preliminary findings from our analysis of the forms. 

Customer Service Workshop Findings

The complete analysis of all of the data from the 2007 Customer Service Workshops is now complete.  The action items derived from this data are broken down into two parts and are listed below, along with a presentation about the Customer Service Workshop Action Team. Our focus will now be to implement as many of your ideas and suggestions as we can. We plan on providing progress reports to let our users know what has been implemented. Those progress reports will be listed below as soon as they become available.

The Development of the Customer Service Workshop Action Team

Customer Service Workshop Action Items: First Installment August 2008
Customer Service Workshop Action Items: Second Installment April 2009

Action Item List: Progress Report ***UPDATE***

We are committed to following through with your input and suggestions.

 


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